alexa skills

067 - JJ Ramberg: Goodpods - What Your Friends are Listening To

Guest: JJ Ramberg is the co-founder of Goodpods, the new app where you can follow your friends, influencers, and favorite podcasters to see what they're listening to. JJ spent 13 years as an anchor on MSNBC and also co-founded the coupon site Goodshop.com. She is the author of two books -- the Wall Street Journal immediate bestseller, It's Your Business, and the children's book The Startup Club

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Intro: We all love a little “good” in our lives. In this episode, host Emily Binder and JJ dive into the optimism and simplicity that JJ’s app Goodpods offers to its users. The app provides users a way to give and get recommendations for podcasts from their friends and fellow users in a world where podcasting is becoming more and more popular.

Emily and JJ continue their conversation to discuss the ins and outs of building an app, making money, podcast advertising, the podcasts they’re loving right now, and more. 

Topics:

0:55: Meet JJ Ramberg

1:20: What is Goodpods?: Gravitating towards goodness.

“At its core, it’s just a way to find great new podcasts, and for podcasts to find new listeners.” - JJ Ramberg

3:45: Goodpods is Goodreads for podcasts. Download the app and claim your handle now. Follow @emilybinder and @JJ on Goodpods.

Co-founders and siblings, JJ and Ken Ramberg

Co-founders and siblings, JJ and Ken Ramberg

5:00: The origins of Goodpods. JJ co-founded Goodpods with her brother Ken. They are both big podcast listeners.



In 2019, 50% of the US population has at least listened to a podcast, and a third of them listen at least monthly.” Via Edison Research



6:05: These days, podcasting offers so much more than entertainment. More people are turning to podcasts for up to date news and information about what’s happening in the world, and sharing joy with those around them. 
8:30: Podcasts are “low commitment.” You can consume information and entertainment more simply and easily. It’s a short-form content, and that’s the opposite of what we’re experiencing on social media. 

9:20: Social media can be a negative space these days, linked to depression and addiction. But podcasting offers positivity, education, and entertainment. 
10:21: Sharing podcast recommendations from the app: Ologies hosted by Alie Ward (check out the COVID-19 episode entitled Virology)

12:10 JJ loves Cool Mules podcast from CANADALAND and 10% Happier with Dan Harris

“These conversations are happening everywhere. We’ve just codified it, so you don’t have to remember them anymore.” - JJ Ramberg

15:55: Designing the Goodpods app: “We wanted it to be familiar” - JJ Ramberg

16:50: Beta testing: Goodpods is constantly adopting the app to be as simple and user friendly as possible. 

17:01: So how does Goodpods make money? As a listener, a lot of people fast forward through ads. Is podcast advertising in a good place? Is it effective?
19:00 Podcast advertising is going to change in the coming years. Emily recommends: Six Pixels of Separation #700 – Seth Godin on Podcasting

“It’s not about how many people are listening, but what is the quality of the audience. Are they interested in a really niche topic? Because this medium lets you get so niche.”

21:20: Discussing parasocial relationships. Why do we sometimes feel like we are friends with podcasters, tv characters, etc.?

22:00: Growing podcast viewership is often the number one goal or metric for a podcaster. What is the best way to promote a new or existing podcast?
23:58: Emily and JJ discuss “Calls to Action,” or CTAs. It’s tough to get a reaction sometimes; you have to make things as easy as possible for the listener.
25:20: There are 800,000 podcasts. Don’t try to compete with the top podcasts on the charts, compete within your niche, and build the target audience for your specific brand. 

“We weren't trying to be everything to everybody. We were just trying to be what we’re supposed to be for our audience.” - JJ Ramberg

28:38: JJ’s podcast recommendations: WeCrashed, a podcast about the rise and fall of WeWork, and the Ten Percent Happier Podcast with Dan Harris

Goodpods is always looking for feedback and suggestions for their app. If you would like to submit a comment or suggestion, email JJ at jj (at) goodpods (dot) com.

Goodpods Co-Founder JJ Ramberg

Goodpods Co-Founder JJ Ramberg

Connect with JJ Ramberg: 


062 - Amit Dogra: Voice AI in Finance: Alexa at Sanctuary Wealth

What is the future of AI and voice in financial services, and why does this technology matter? Amit Dogra is the Chief Experience Officer at Sanctuary Wealth, which reached $10bn in AUA (assets under advisement) within 15 months after its 2018 founding. Sanctuary is a partner owned firm that brings together an elite group of wealth advisors under the banner of partnered independence.

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Amit and Emily Binder talked about Sanctuary's unveiling of their Alexa Skills and what it means for their business. Voice is symbolic of more than just embracing new technology.

Topics and timestamps:

03:15 Sanctuary Wealth’s focus on anti-Wall Street and anti-big bank culture, more intimate and partner-oriented: #PartneredIndependence - here’s a video from CEO Jim Dickson about partnered independence

03:45 What does a Chief Experience Officer (CXO) do? He focuses on culture, growth, and innovation.

03:50 How does a Wall Street M.O. cause client experience to suffer? It’s results-driven instead of client-centric.

Amit Dogra unveils Sanctuary Wealth’s Alexa Skills at Oasis 2019

Amit Dogra unveils Sanctuary Wealth’s Alexa Skills at Oasis 2019

04:15 Creating fictitious bank accounts to hit numbers (you know who) - and the corporate culture that drove this

05:15 Amazon as the ultra customer-centric company

06:30 Sanctuary Wealth’s Alexa Skill announcement in fall 2019 at Oasis: What is Amit’s team doing with voice, and why was this initiative important? Who benefits?

07:28 The audience for their Alexa Skill is both B2B and B2C: there’s corporate and internal use and also advisor to end client

09:45 If I’m a Sanctuary advisor, how do I use the Alexa Skill? Functions include internal phone/directory, corporate contact information, and archives of the monthly all-hands call (“Alexa, play Sanctuary Wealth corporate update”).

11:15 Looking at Echo devices for video calling features, Amit is excited about the Echo Show for multimodal (they deployed on the Echo Show 5, passing up the Dot because the video feature was key)

12:15 Emily: Echo Dot was successful as an affordable entry level smart speaker. Great for habit formation. But today screenless Dots or Google Home Minis aren’t as popular as multimodal voice assistant devices because people want a screen for visuals.

13:10 Results so far: adoption and useful feedback

Sanctuary Wealth unveiled personalized Alexa devices for their advisors (tweet)

Sanctuary Wealth unveiled personalized Alexa devices for their advisors (tweet)

14:50 New habit formation

15:30 “Advisors are leaving wirehouses and the banking industry because they’re tired of the past. But we have to give them a reason to stay with us. Doing things differently by embracing tech is key.” - Amit

16:15 You have to spell out and educate with voice at first

16:30 Voice hits the limbic system (this emotional processing center happens to also be where we store music and memory) - and we all know that money is emotional

17:35 What does Amit see happening with AI and technology in financial services and the RIA space in the next two years?

18:13 You can’t imagine the business will be static. AI will be embraced but not as quickly in financial services as other industries.

We want to be the early adopter because this is a copycat industry. -Amit Dogra

19:10 AI can change the financial services game like analytics changed baseball - as far as interaction with clients and doing business in a better way

20:10 Bonus question: What is Amit’s opinion on Jeff Bezos as a CEO?

23:00 The best podcast Amit has heard lately: Everything is Alive hosted by Ian Chillag


Get in touch with Amit:

Twitter: @AmitTalksFinSvc

sanctuarywealth.com

Enjoy this podcast? Then get our 5-star rated Alexa Flash Briefing: Voice Marketing with Emily Binder. Insights and news in under 3 minutes a day.

Enjoy this podcast? Then get our 5-star rated Alexa Flash Briefing: Voice Marketing with Emily Binder. Insights and news in under 3 minutes a day.

050 - TD Ameritrade Alexa Skills: Brevity, Levity, and Familiarity - Dani Fava

Voice is a powerful medium for a relationship-centric business like wealth management. In fact, one of the Flash Briefings that Dani Fava launched, TD Ameritrade for Advisors, just won the Custodians: Thought Leadership category of the 2019 Wealth Management Industry Awards. This daily briefing provides RIAs and financial advisors with tips on running their business and helping clients invest.

Play it everywhere:

TD Ameritrade for Advisors is the award-winning Flash Briefing Dani Fava launched for RIAs and financial advisors (Institutional)

TD Ameritrade for Advisors is the award-winning Flash Briefing Dani Fava launched for RIAs and financial advisors (Institutional)

Hear about Dani's experience launching Alexa Flash Briefing skills for TD Ameritrade. With apps across voice assistants like Alexa and Google on both on the institutional and brokerage (retail) sides of their business, TD Ameritrade is a leader in voice for the banking category. And as Director of Innovation, Dani is leading that charge!

Dani Fava, Director, Institutional Innovation, TD Ameritrade

Dani Fava, Director, Institutional Innovation, TD Ameritrade

Plus Dani shared one financial advisor’s emotionally moving story about how the TD Ameritrade Alexa skill empowered a longtime client to once again feel control over her finances through voice.

TD Ameritrade Alexa Skill features market updates, account summary, and place a trade

TD Ameritrade Alexa Skill features market updates, account summary, and place a trade

Powerful Banking and Trading Skill: TD Ameritrade is the first company ever to create an Alexa Skill where you can place trades with just your voice.

You can enable the skill and get started by saying, “Alexa, ask TD Ameritrade…”

Stay updated on the markets, and after you link your TD Ameritrade account, get updates on your balances, positions, and more.The TD Ameritrade skill provides quotes for all U.S.-traded stocks, ETFs, mutual funds, and major U.S. indices, which amounts to over 75,000 securities.

Latest news: TD Ameritrade announced that it has launched a new Google Assistant Action to complement their existing Alexa skill.

Starting today, once authenticated, TD Ameritrade clients can simply ask their Assistant by saying ‘Hey Google, check my TD Ameritrade portfolio’ to gain insight into their current holdings, hands-free,” according to the announcement.

The new Action offers a number of features such as:

  • Ask for a market update

  • Find out how a sector (such as Technology) is doing

  • Get your account balance

  • Find out how your portfolio is performing

TD Ameritrade launched a new Google Action in September 2019

TD Ameritrade launched a new Google Action in September 2019

Get in Touch with Dani Fava:

Twitter: @Dani_FavaTDA

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